Chatbots are the most popular form of artificial intelligence used across all industries. Different types of chatbots are used in virtual assistants like Siri and Cortana. Various companies decide to add Facebook Messenger chatbot to their FB business page. In most cases, chatbots serve as customer service representatives or customer support.
They can extract users' data and seal the deal faster and more efficiently than online forms. Since they can engage users in free-flow conversation, they are more practical and useful support option than the FAQ pages and email contact forms.
Facebook chatbots, as well as those that work through other communication channels, can be created on chatbot building platforms or by using regular code. They can be written in phyton or some other backend programming language.
In this article, we will explain the basic procedure for creating a Messenger chatbot, on and off the chatbot building platforms. Instead of using Facebook, you can also add a chatbot to your website and start the conversation with every visitor. Unfortunately, not all platforms offer this type of functionality. Snatchbot is currently one of the rare platforms that allow easy and free deployment to websites. That is why we will use this platform to explain the Facebook Messenger chat bot building and the most basic functionalities of these programs.